Refund Policy
We want ExcaliRec Pro to be clear before purchase and useful after purchase. If something goes wrong, contact us and we will help.
7-day refund window
If ExcaliRec Pro does not work as described, or if you purchased by mistake, email support@excalirec.com within 7 days of purchase.
What to include
Please include the email used for purchase, your order or receipt information if available, and a short description of the issue.
Response time
We respond to support and refund requests within 3 business days. If we cannot resolve the issue, we will issue a refund through Creem.
Abuse and duplicate requests
We may decline refund requests that show clear abuse, repeated purchase-and-refund behavior, or use outside this policy.
Contact
For refund help, email support@excalirec.com.